Legal: Terms and Conditions of Sale

Please note the following terms, some or all of which may apply to you:

Definitions

• "Viper Web Design", "Viper Hardware", and "Viper" refers to any employee of, or consultant working for, Viper Web Design Limited
• "Client" refers to any organisation Viper is working for or on behalf off

General

• These Conditions of Sale apply to all our customers
• Prices and Payment
• Prices may change without prior notice - please confirm prices prior to confirming your order
• Payment is due within fifteen (15) days from invoice date unless otherwise agreed, in writing, prior to sale taking place
• Under the Late Payment of Commercial Debts Regulations 2002, we can exercise our statutory right to charge interest and an administration charge on all invoices overdue. The interest rate is currently set at 8% over the Bank of England reference rate.
• All goods remain the property of Viper Web Design Ltd until paid for in full and payment has cleared
• Health & Safety
• The Client is responsible for ensuring that suitable precautions and measures are in place for safe working by Viper whilst on-site. Any accidents should be reported back to Viper and a formal record kept by the Client. See the Health & Safety Executive for more information »
• Telephone Calls
• We reserve the right to monitor or record telephone conversations for training purposes
• Company Details
• 'Viper Web Design' and 'Viper Hardware' are trading names of Viper Web Design Limited.
  Registered office: 17 Welbeck Avenue, Hove, East Sussex, BN3 4JP.
  Registered number: 04286227.
  VAT Registration number GB 832 1232 71

Web related

• Ownership
• Viper retain ownership of all documents, scripts, and images created
• Copyright
• Viper owns copyright for all originally created documents, scripts, and images. Any documents, scripts, and images not originally created retain copyright from the creator

Hardware related

• Goods are not sold on a trial basis due to sensitivity of products, however, from time to time we are provided with 'trial products' which you may help us to test. Returning the product to us after the test period has completed in the original condition and packaging
• Returns
• All Goods and spare parts are guaranteed by a minimum 1 year manufacturer's warranty (unless otherwise specified), this is usually a return to base warranty (RTB)
• All goods within 28 days found to be Faulty will be replaced or refunded according to the manufacturer's warranty
• Goods returned after 28 days are subject to the manufacturers warranty policy. Replacement of faulty goods within the guarantee period will be in the form of manufacturers replacement (subject to stock availability). Goods will be returned to supplier or manufacturer for repair/replacement - the Client is responsible for any postage costs incurred
• Goods returned for replacement or refund should be complete, in the original packaging and the condition supplied
• Returned Systems or parts under warranty are subject to testing within reasonable time period. Non-faults are chargeable
• No returned goods can be accepted without the original Invoice (Please keep it safe)
• Software is subject to its licensing agreement, No refunds given once opened. Please check suitability / compatibility prior to opening
• Returned goods not faulty may be accepted at our discretion within 14 days subject to a 30% (or £20 whichever is greater) restocking fee
• Special orders are non-returnable / non-refundable and must be paid for in full on ordering
• Guarantee and Liability
• You get the benefit of the manufacturer's warranty in respect of all the goods we sell. Please note that we do not provide warranties ourselves in respect of the goods and we exclude any warranties express or implied by statute, common law or of any other kind.
• We are product resellers and as permitted under the Unfair Contract Terms Act 1977, we exclude liability for claims regarding the quality or fitness for purpose of goods or otherwise which consumers can make under the Sale of Goods Act 1979. We are liable for death or personal injury caused by our negligence. We do not accept any liability for indirect or consequential losses of profits.
• Liability of goods supplied confirmed faulty, are limited to replacement, repair or credit, subject to stock & current prices
• Guarantee applies to new hardware only

Viper Web Design reserves the right to change these terms at any time, without consenting the User, publishing new ones here. From time to time the User is responsible for checking the terms and conditions of sale and noting any changes that have come into affect